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Bt drain cover

Reported via desktop in the Road, Pavement and PROW Issues category anonymously at 13:23, Thu 26 August 2021

Sent to Bromley Council less than a minute later

Inspection cover on uphill section reqs levelling as it has sunk on one side. You say this is a BT cover, but it's your road. Outstanding for I would say well over a year. Time you exerted some heavier influence on BT I think!

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Updates

  • Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

    State changed to: In progress

    Posted by Bromley Council at 13:24, Thu 26 August 2021

  • We have investigated this report and found it to be the responsibility of British Telecom. We have therefore referred the enquiry to British Telecom. Future issues with BT infrastructure can be reported direct to BT via: https://www.openreach.com/ help-and-support/ when-to-get-in-touch-with-openreach

    State changed to: third party responsibility

    Posted by Bromley Council at 16:08, Fri 27 August 2021

  • Not really good enough. I have referred this to you 3 times, and you always pass the buck to BT. It's your road, and you are responsible for the safety thereon!. You have now passed this to BT some 3 times in the last YEAR, and nothing has happened! Kindly escalate before there is a bad accident in Shire Lane because of this poor maintenance, thank you.

    Posted anonymously at 18:02, Fri 27 August 2021

  • Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

    State changed to: In progress

    Posted by Bromley Council at 11:13, Tue 31 August 2021

  • We have investigated this report and found it to be the responsibility of British Telecom. We have therefore referred the enquiry to British Telecom. Future issues with BT infrastructure can be reported direct to BT via: https://www.openreach.com/ help-and-support/ when-to-get-in-touch-with-openreach

    State changed to: third party responsibility

    Posted by Bromley Council at 11:26, Tue 31 August 2021

  • Thank you for your report I have passed this back to our area inspector to investigate this.

    State changed to: Fixed

    Posted by Bromley Council at 11:30, Tue 31 August 2021

  • Not fixed, problem goes on and on for well over a year now with no resolution in sight. BT too busy fleecing their customers rather than dealing with Health and Safety issues.

    State changed to: Open

    Posted anonymously at 09:19, Fri 24 September 2021
    Still open, via questionnaire

  • This is the responsibility of British Telecom as a section 81 as defective apparatus. We have therefore referred the enquiry to British Telecom. Future issues with BT infrastructure can be reported direct to BT via: https://www.openreach.com/ help-and-support/ when-to-get-in-touch-with-openreach

    State changed to: Fixed

    Posted by Bromley Council at 10:42, Fri 1 October 2021

  • Not fixed, but not given up yet. Suggested Bromley Council use Enforcement Action against very negligent BT. Outstanding for well over a year, so much for BT and their (lack of) H&S, and indeed the council for not progressing this more quickly as very dangerous especially to 2 wheelers in dark or wet!

    State changed to: Open

    Posted anonymously at 09:36, Fri 22 October 2021
    Still open, via questionnaire

  • Thank you for your report I have passed this to our area inspector to chase with BT. Thank you for bringing this to our attention.

    State changed to: Investigating

    Posted by Bromley Council at 17:43, Thu 28 October 2021

  • Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

    State changed to: In progress

    Posted by Bromley Council at 17:44, Thu 28 October 2021

  • We have investigated this report and found it to be the responsibility of British Telecom. We have therefore referred the enquiry to British Telecom. Future issues with BT infrastructure can be reported direct to BT via: https://www.openreach.com/ help-and-support/ when-to-get-in-touch-with-openreach

    State changed to: third party responsibility

    Posted by Bromley Council at 08:21, Fri 29 October 2021

  • Yes, but it is your road and BT are clearly doing nothing. Why can your managers not escalate this matter with them as it has been outstanding for over a year now? Can YOU not see that your referrals are getting nowhere either? Surely the councils H & S responsibilities mean enforcement action can be taken following BTs negligence!

    Posted anonymously at 09:57, Fri 29 October 2021

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