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Street light still not working after months of complaining

Reported via iOS in the Street Lighting and Road Signs category anonymously at 17:20, Mon 22 November 2021

Sent to Bromley Council less than a minute later

Dangerous road

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Updates

  • Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

    State changed to: In progress

    Posted by Bromley Council at 17:21, Mon 22 November 2021

  • Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

    Posted by Bromley Council at 07:15, Tue 23 November 2021

  • Our contractor has been unable to identify the specific reported faulty asset, please can further information such as a nearby house number or the asset ID code be provided.

    Posted by Bromley Council at 11:16, Tue 23 November 2021

  • The lamp post is marked A594

    Posted anonymously at 11:19, Tue 23 November 2021

  • Further works are necessary to resolve the issue and have been scheduled for action.

    Posted by Bromley Council at 14:15, Fri 26 November 2021

  • Great, when will that happen?

    Posted anonymously at 14:19, Fri 26 November 2021

  • No response - this issue has been going on for months!

    Posted anonymously at 17:42, Mon 20 December 2021
    Still open, via questionnaire

  • Apologies for the delay, we are currently waiting for delivery of materials to enable us to fix the problem.

    Posted by Bromley Council at 13:14, Wed 22 December 2021

  • Great - will it be fixed this week?

    Posted anonymously at 14:04, Wed 22 December 2021

  • Hi there - when will this be fixed? It's been months!

    Posted anonymously at 11:09, Wed 5 January 2022

  • Still not fixed - after months of complaining!

    Posted anonymously at 18:11, Mon 17 January 2022
    Still open, via questionnaire

  • Apologies for the delay, we are expecting a delivery of materials week commencing the 24 January 2022. We will inform you with a program date, when we are enable to fix the problem.

    Posted by Bromley Council at 10:57, Tue 18 January 2022

  • We have received a new program dated from our suppliers which will be week commencing 4 April 2022 for the delivery of materials. Thank you for your patience.

    Posted by Bromley Council at 13:29, Tue 1 February 2022

  • Another four months for it to be repaired? Perhaps you can raise this as an issue with senior management?

    Posted anonymously at 14:06, Tue 1 February 2022

  • Bromley Council are aware of this issue as it has already been reported to us via FixMyStreet or by telephone. The issue will be investigated and resolved within our service standards: http://www.bromley.gov.uk/ fixservices Thank you once again for using 'FixMyStreet' to report this fault. If this problem persists, please provide further comments to the report.

    State changed to: Duplicate

    Posted by Bromley Council at 16:00, Fri 11 February 2022

  • But why will it take so long? Another two months still?

    State changed to: In progress

    Posted anonymously at 16:02, Fri 11 February 2022

  • Our contractor is awaiting on the delivery of materials in order for this repair to be completed, we are unfortunately have no control over this timeframe and the latest date we have been given is the week commencing 4 April 2022.

    State changed to: Closed

    Posted by Bromley Council at 16:09, Fri 11 February 2022

  • But can you not choose a different contractor? Surely it should be straightforward to fix a light?

    Posted anonymously at 17:19, Fri 11 February 2022

  • The supply of materials is unrelated to the contractor directly but part of wider material supply issue affecting multiple industries, as noted above we have outlined the latest timeframe we have for this repair and are unable to action before then.

    Posted by Bromley Council at 17:28, Fri 11 February 2022

  • But it’s just one lamp post?

    Posted anonymously at 19:49, Sat 12 February 2022

  • Appropriate action has been taken to resolve the issue.

    State changed to: Fixed

    Posted by Bromley Council at 12:51, Tue 31 May 2022

  • So is this fixed?

    Posted anonymously at 14:12, Tue 31 May 2022

This report is now closed to updates. You can make a new report in the same location.