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Huge holes in road full of water

Reported via mobile in the Road, Pavement and PROW Issues category anonymously at 09:39, Saturday 2 April 2022

Sent to Bromley Council less than a minute later

It appears there is a water leak at this location, the road is in a dire state with large, deep, dangerous holes full of water. I note you have claimed this is a Thames Water issue in other reports, this was indeed reported to Thames Water on October 6th 2021 (6 months ago - see Twitter comms images), but nothing has happened. Please can the the Council investigate and knock some heads on this with Thames Water and get this repaired ASAP - it’s unacceptable that they have dragged their feet for 6 months and now the road here looks like the surface of the moon.

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Updates

  • Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

    State changed to: In progress

    Posted by Bromley Council at 09:39, Saturday 2 April 2022

  • We have investigated this report and found the issue to be the responsibility of Thames Water. We have therefore referred the enquiry to Thames Water. Future issues with Thames Water infrastructure can be reported directly to Thames Water via: http://www.thameswater.co.uk/ 16266.htm

    State changed to: third party responsibility

    Posted by Bromley Council at 14:01, Tuesday 5 April 2022

  • Yes, I know it’s all Thames Waters fault and LBB want nothing to do with it - BUT, you have the authority, and dare I say clout to get Thames Water to fix this once and for all. This was reported 6 months ago!! Please can you step in and help get this fixed. Thank you.

    State changed to: Open

    Posted anonymously at 20:32, Wednesday 6 April 2022

  • Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

    State changed to: In progress

    Posted by Bromley Council at 11:30, Tuesday 19 April 2022

  • We currently in talks with Thames water to see when this work is going to be planned in for.

    Please continue to bear with us while we try to resolve this issue.

    Posted by Bromley Council at 15:08, Tuesday 19 April 2022

  • We have investigated this report and found the issue to be the responsibility of a Utility Company, they have been notified of the issue.

    State changed to: third party responsibility

    Posted by Bromley Council at 15:09, Tuesday 19 April 2022

  • Thames Water have attended, done their repairs but left the large/deep holes at this location unrepaired. Please can the holes at this location be repaired.

    State changed to: Open

    Posted anonymously at 12:04, Monday 2 May 2022

  • Our contractor has been notified to take the appropriate action.

    State changed to: In progress

    Posted by Bromley Council at 14:02, Tuesday 10 May 2022

  • When is the road surface at this location going to be repaired properly. Why is this taking so long to rectify please.

    Posted anonymously at 14:38, Sunday 29 May 2022

  • The order for this repair has been raised with the Council’s contractor and remains outstanding within their planned schedule of works.

    Please continue to bear with us. We anticipate an early resolution to this report from this point in time.

    Posted by Bromley Council at 11:10, Wednesday 1 June 2022

  • Appropriate action has been taken to resolve the issue.

    State changed to: Fixed

    Posted by Bromley Council at 13:54, Thursday 23 June 2022

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