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Hole in pavement outside No 43 Herbert (yet again)

Reported via desktop in the Road, Pavement and PROW Issues category by Wendy Hughes at 07:52, Thursday 5 May 2022

Sent to Bromley Council less than a minute later

Refer back to report No.3045053. It took about six weeks October-November 2021 to investigate and resolve this oft-recurring problem. Now the beginning of May 2022 a hole has opened up again. It does constitute a danger to pedestrians.

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  • Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: fixservices

    State changed to: In progress

    Posted by Bromley Council at 07:52, Thursday 5 May 2022

  • Please refer to 3149138 which I re-opened yesterday and I have again provided details and images of the hole and the injury sustained by my husband yesterday. Shocking that my re-opening of call and communication has not even been acknowledge, hence my adding reminder to the newly opened issue. For quick reference I have uploaded images to this call as well.

    Posted anonymously at 14:03, Thursday 5 May 2022

  • Still waiting a response including attendance to site.

    Posted anonymously at 08:10, Friday 6 May 2022

  • Our contractor has been notified to take the appropriate action.

    Posted by Bromley Council at 15:16, Monday 9 May 2022

  • Appropriate action has been taken to resolve the issue.

    State changed to: Fixed

    Posted by Bromley Council at 11:15, Wednesday 1 June 2022

  • Quite amazing the one line response provided by BC "Appropriate action has been taken to resolve the issue" .No acknowledgement that BC were advised that the previous fixes was not a long term fixes and that this has been on going for years, and until you fully excavate, investigate and resolve this issue will continue to reoccur. In addtion not once have you apologised or asked how my husband is doing?.

    Posted anonymously at 11:07, Friday 10 June 2022

  • We are sorry to hear of your husband’s incident and hope he doing well. While Bromley Council do look to provide additional information where appropriate in responding to FixMyStreet reports, to provide a quick and efficient service and timely updates, responses such as the one above are driven by our system workflows. The area in question, as with all publicly maintained highways is subject to routine safety inspections and we continue to monitor during those. We believe we have identified the cause of the previous issues here and taken steps to prevent this occurring again, but where issues do present or reoccur we would ask that they are reported to us as new reports to allow for a prompt assessment and response.

    Posted by Bromley Council at 14:24, Monday 13 June 2022

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