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Large manhole cover defect - water leaking

Reported via desktop in the Road, Pavement and PROW Issues category anonymously at 10:30, Friday 6 May 2022

Sent to Bromley Council less than a minute later

I have reported this manhole issue over and over again both the Bromley Council and Thames Water but both seem uninterested or are unable to contact me saying why no action has been taken to an obvious issue, how can we have fresh water covering the road which is affecting the road surface without this being picked up (the water is now causing issues with the road surface). This has gone on for months now please can I have some feedback as to why this isn't being fixed.

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Updates

  • Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

    State changed to: In progress

    Posted by Bromley Council at 10:31, Friday 6 May 2022

  • We are continuing to investigate and working to resolve this report

    Posted by Bromley Council at 12:19, Wednesday 18 May 2022

  • We are contiuing to Investigate and working to rersolve this report

    Posted by Bromley Council at 08:36, Sunday 29 May 2022

  • We have investigated this report and found it to be the responsibility of British Telecom. We have therefore referred the enquiry to British Telecom. Future issues with BT infrastructure can be reported direct to BT via: https://www.openreach.com/ help-and-support/ when-to-get-in-touch-with-openreach

    State changed to: third party responsibility

    Posted by Bromley Council at 11:34, Wednesday 22 June 2022

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