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Non Thames Water road leak

Reported via mobile in the Road, Pavement and PROW Issues category anonymously at 14:47, Monday 23 May 2022

Sent to Bromley Council less than a minute later

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I recently reported a leak in the road to Thames Water, Howe after many phone calls & no luck l’ve finally spoken to one of the call handlers at Thames Water who have told me that Thames Water did dig up the road however found that the leak was not from one of their pipes so they passed it over to Bromley Council. This section of road has been leaking for approximately 12 months now. Where do we go from here?

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Updates

  • Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

    State changed to: In progress

    Posted by Bromley Council at 14:48, Monday 23 May 2022

  • The area has been visited and inspected by a LBB Personnel. it appears that this is down to running water which would suggest that this is due to a water service / Main as records show is in this area. and has been an ongoing problem as records show from 2014 and will need to be repaired by Thames Water and this enquiry has been re referred to thames water

    State changed to: third party responsibility

    Posted by Bromley Council at 08:20, Wednesday 8 June 2022

  • We have investigated this report and found the issue to be the responsibility of Thames Water. We have therefore referred the enquiry to Thames Water. Future issues with Thames Water infrastructure can be reported directly to Thames Water via: http://www.thameswater.co.uk/ 16266.htm

    Posted by Bromley Council at 09:08, Wednesday 8 June 2022

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