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Sinking section of road surface following road works causing disturbance to nearby homes

Reported via desktop in the Road Defect category anonymously at 13:41, Friday 27 May 2022

Sent to Bromley Council less than a minute later

Earlier this year Thames Water replaced water mains along Hayes Lane and dug up various sections of the road in the process. One section at the junction with Romanhurst Gardens and Brabourne Rise, on the southbound side of the road, runs across the width of the carriageway. It was infilled and tarmacked over flush with the road surface, with several new metal access covers installed. The infill now appears to be sinking and there is a depression in the tarmac around one of the metal access/drain covers. This is causing a problem when large vehicles such as buses or lorries drive over it, making them ‘bounce’ up and down, making a loud, banging noise, and disturbing those who live nearby.

Recently we have started to notice that it is also causing vibrations which can be felt inside nearby homes, when a particularly large/heavy vehicle goes past. Please can this be investigated and remedied to reduce the noise and eliminate the vibration? The concern is that if it sinks any further, the problem is going to get worse, and I would be concerned about the vibration causing damage to nearby properties including my own. To confirm there wasn’t an issue prior to Thames Water undertaking their works and indeed it seemed fine for the first 6 weeks or so after they were completed when the surface was flat. The problem seems to only have arisen as the section has sunk down/settled and a difference in road surface levels has been created.

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  • Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: fixservices

    State changed to: In progress

    Posted by Bromley Council at 13:42, Friday 27 May 2022

  • Resident has called to advise Thames Water is currently present in the area but are not working on the section in the report. Please can this be looked into as works can be done at the same time.

    Posted anonymously at 09:08, Monday 20 June 2022

  • The section has been fixed and the problem resolved, thanks.

    State changed to: Fixed

    Posted anonymously at 10:25, Tuesday 28 June 2022

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