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Damaged/missing paving step

Reported via desktop in the Pavement Defect category anonymously at 16:29, Fri 27 May 2022

Sent to Bromley Council less than a minute later

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Location:- Latham Close, Biggin Hill - Steps in front of No10. Step previous repair lasted two weeks. Now completely loose and slab moved to the side to prevent causing fall. Originally loose/not supported and moved underfoot when weight placed on it. Liable to cause a fall.

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Updates

  • Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

    State changed to: In progress

    Posted by Bromley Council at 16:29, Fri 27 May 2022

  • We have investigated this report and believe no further action is required at this time. The issue may be below our investigatory levels or may no longer be present. If this problem persists, please provide further comments to the report.

    State changed to: No further action

    Posted by Bromley Council at 10:05, Mon 30 May 2022

  • Hi - I have received the updated report showing no further action required but the paving slab has not been replaced although it and its location appear to have been marked with paint. Just want to make sure that this issue is a work in progress.

    State changed to: Open

    Posted anonymously at 10:14, Mon 30 May 2022

  • Photo of this report zoom

    Post update 30/05/2022 the marked paving slab/step has not been repaired.

    Posted anonymously at 11:42, Mon 6 June 2022

  • We are continuing to investigate and working to resolve this report

    State changed to: In progress

    Posted by Bromley Council at 12:01, Fri 10 June 2022

  • Appropriate action has been taken to resolve the issue.

    State changed to: Fixed

    Posted by Bromley Council at 10:01, Wed 15 June 2022

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    Hi Post repair it appears the slab was displaced by someone using the steps shortly after repair. I assume that the slab was then placed at the bottom of the steps by someone as it had become loose and dangerous. Can I suggest as these steps are heavily used that post repair they are blocked off (with repair signage) temporarily to allow cement/mortar to set. Otherwise I think the same outcome is going to repeatably occur to everybody's frustration (yours and mine).

    State changed to: Open

    Posted anonymously at 11:36, Wed 15 June 2022

  • We are continuing to investigate and working to resolve this report

    State changed to: In progress

    Posted by Bromley Council at 15:59, Wed 22 June 2022

  • After several attempts by yourselves to fix this step it is again moved out of place. Several residence have nearly suffered injury - trip/fall hazard.

    Please repair properly for the long term.

    Posted anonymously at 16:48, Thu 23 June 2022

  • Our contractor has been notified to take the appropriate action.

    Posted by Bromley Council at 08:39, Fri 24 June 2022

  • Job completed

    State changed to: Closed

    Posted by Bromley Council at 15:22, Tue 2 August 2022

  • Appropriate action has been taken to resolve the issue.

    State changed to: Fixed

    Posted by Bromley Council at 15:23, Tue 2 August 2022

  • 16:00 hrs 2nd August ... No workmen seen. No change in the state of the steps. Repair has not been completed

    Posted anonymously at 16:07, Tue 2 August 2022

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    As per the previous update at 16:00 Hrs 2nd August the steps have not been repaired. Do not understand why the job was marked as 'Appropriate action has been taken to resolve the issue, as no action has been taken. It has now been like this since 3rd week in June.

    State changed to: Open

    Posted anonymously at 17:12, Tue 2 August 2022

  • Refered to the contractor

    Posted by Bromley Council at 15:18, Thu 4 August 2022

  • The issue has been re-attended and additional works completed. If the issue re-occurs please re-report via: https://fix.bromley.gov.uk

    State changed to: Fixed

    Posted by Bromley Council at 15:20, Thu 4 August 2022

  • Our contractor has been notified to take the appropriate action.

    State changed to: In progress

    Posted by Bromley Council at 15:23, Thu 4 August 2022

  • Appropriate action has been taken to resolve the issue.

    State changed to: Fixed

    Posted by Bromley Council at 13:42, Fri 19 August 2022

  • I don't know this report has been marked as 'Appropriate action has been taken to resolve the issue' as no action has been taken and the step has not been repaired. Why do you keep closing this report when no action has been taken?

    State changed to: Open

    Posted anonymously at 15:33, Fri 19 August 2022

  • Job completed by the contractor

    State changed to: Closed

    Posted by Bromley Council at 13:44, Wed 24 August 2022

  • Resident called to chase report, no one has been out to the area still, please can this be dealt with urgently.

    State changed to: Open

    Posted anonymously at 16:40, Wed 24 August 2022

  • Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

    State changed to: In progress

    Posted by Bromley Council at 17:15, Wed 31 August 2022

  • We are continuing to investigate and working to resolve this report

    Posted by Bromley Council at 13:27, Mon 12 September 2022

  • The issue has been re-attended and additional works completed. If the issue re-occurs please re-report via: https://fix.bromley.gov.uk

    State changed to: Fixed

    Posted by Bromley Council at 13:18, Tue 20 September 2022

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    Whilst on holiday I received an update "re-attended and additional works completed". On my return I see that no work has been done and the slab is still displaced. This is post an inspection from a council officer.

    State changed to: Open

    Posted anonymously at 10:02, Mon 26 September 2022

  • This has been completed by the contractors.

    Posted by Bromley Council at 12:18, Fri 7 October 2022

  • State changed to: Fixed

    Updated by Bromley Council at 14:35, Mon 10 October 2022

This report is now closed to updates. You can make a new report in the same location.