Closed
Dangerous, over-height tree in need of urgent attention
Sent to Bromley Council less than a minute later. FixMyStreet ref: 5447902.
Large London Plane tree (tree nearest to number 2) is in need of urgent attention/ pollarding. Large branches have been snapping off in high winds and tree has been heard creaking during recent storms. Falling debris has been dangerous and continues to be a hazard.
Updates
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Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices
Posted by Bromley Council
at 19:46, Mon 15 January 2024
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Our contractor has been notified to take the appropriate action.
Posted by Bromley Council
at 09:51, Tue 16 January 2024
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Thank you for your enquiry. The clear up process following the three recent storms is causing delays to the completion of the works raised for this enquiry. The contractor is in hand to visit site to undertake works to crown reduce the tree.
Posted by Bromley Council
at 15:55, Mon 26 February 2024
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A contractor came on Tuesday 02nd of April, they undertook work on two trees nearest St. John's road, but haven't undertaken work on the tree which was in need of the most attention, shown in the picture in this report.
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Thank you for the comment, this tree has a job raised to be pruned, our contractor will get to the tree in due course.
Posted by Bromley Council
at 09:20, Mon 15 April 2024
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This was reported in January and has still not been addressed
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Thank you for the comment, the works time frame for this is 3 to 6 months. Our contractor will complete these works in due course.
Posted by Bromley Council
at 17:38, Wed 8 May 2024
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Thank you for your patience whilst we work to resolve your enquiry.
Posted by Bromley Council
at 15:56, Tue 25 June 2024
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Hello, a branch from this tree has just fallen and injured somebody. Please can this be addressed immediately - its unacceptable that this has been ongoing since January when it's such a hazard to the public.
Separately there is an ongoing insurance claim due to the damage these trees are causing and it has been acknowledged that these are now causing damage to adjacent properties. This should now be given priority.
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Thank you for the update. Please accept our apologies for the delays. The contractor has been chased up again and will prioritise the completion of the works.
Posted by Bromley Council
at 13:35, Fri 23 August 2024
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Hello, please can we have an update? It has been a month since this was chased up and 'prioritised', however another month doesn't feel like priority.
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We have had builders inspect the roof of 9 st johns (which this tree overhangs) and they have confirmed that this overgrown tree is the cause of a number of issues and damage to the roof of our property - tile damage, blocked/cracked drains, squirrel access into the roof etc. A council claim was put in earlier this year due to damage by a neighbouring tree to our property (and the council agreed it was the caused) so we will now need to put in a second claim as a result of this one. Neither tree has been trimmed back at all since 2017!
Seperately - numerous reports have also been made about large branches breaking off and being a danger / injuring people walking below.
I am genuinely at a loss to how this is still not been taken seriously or prioritised!
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Please note that this tree is causing significant damage and risk to this property & those living in the area. The roots are also impacting the pavement which is now bulging & and a hazard to those walking by.
Please can someone urgently attend to this issue as this will be escalated shortly.
Thank you.
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Please accept our apologies for the delays. The contractor is in hand to visit site to prune the tree. Thank you for your continued patience.
Posted by Bromley Council
at 14:04, Fri 11 October 2024
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Please accept our apologies for the delays. The contractor is in hand to visit site to prune the tree. Thank you for your continued patience.
Posted by Bromley Council
at 14:04, Fri 11 October 2024
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Hello, is there an update on this? We are now having to have our gutters cleaned for thr second time in a month because the leaves from this tree are clogging them and causing leaks in multiple flats that this tree overhangs. It has been 10 months since the issue was first log and this is unacceptable.
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Please accept our apologies for the delays, the works have been taken off our incumbent contractor and issued to a third party contractor for completion. We envisage that the contractor will take 6-8 weeks to complete them.
Posted by Bromley Council
at 14:45, Wed 13 November 2024
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We appreciate the response and now having an eta, however due to seasonality the leaves are dropping from the tree and blocking the guttering on a fortnightly basis - which is costing us £100s to rectify. Please can this be prioritised, before any more costs are incurred as a result of this tree not being pruned?
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Hello, after incurring significant to costs to repair the holes the squirrels have made in our roof (as a result of them being able to gain access from the overgrown tree - as was confirmed as being the reason in a historic claim), they have now created new holes and have AGAIN been able to access the inside of the rood and started causing damage to the property.
We will now need to incur more costs to both A) remove the squirrels from the roof alcove, and B) repair the holes to prevent this happing a third time.
This pruning request needs to be expedited and given priority, as we have incurred c£3k worth of damage now as a result of this unpruned tree which is unacceptable, especially we have notified the council on multiple occasions regarding developments and they have been aware of these issues for so long (12+ months).
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In addition to the above - please note that some flats in the building are experiencing leaks due to the gutters filling up at a rapid rate (which we are now in addition to paying for a roof repair having to maintain & upkeep by paying for these to be regularly cleaned.)
Please ensure that this is at the top of the priority list - as the impact on the building & the individuals managing it is causing financial and emotional stress.
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*HIGH IMPORTANCE / LEGAL ACTION* - Response & timeline to be received within 7 working days (due by the 3/12/2024)
As the thread & timeline below highlights - due to negligence on Bromley councils behalf in their failure to maintain care of the tree we now for the 2nd time have a rodent infestation within our property that is of a serious health & safety risk along with significant damage to the building.
Please respond with a clear & detailed outline of when the tree will be address before legal action is initiated.
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*HIGH IMPORTANCE / LEGAL ACTION* As above - Please respond with a clear & detailed outline of when the tree will be addressed. (IE: Date / contractor & plan.)
This needs to be of the highest priority. .
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Email received by CSC inbox 05/12/24 08:59
Hi,
This tree still hasn't been pruned and branches have dropped on and injured a person. Is there any update on this?
Regards,
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Thank you for your comments. The contractor has been chased up and will prioritise completion of the works.
Posted by Bromley Council
at 11:49, Mon 9 December 2024
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As requested multiple times - please share a confirmed date as to when this will be completed. This was highlighted over 11 months ago & is causing significant damage to properties & is of a risk to the general public due to negligence on behalf of Bromley Council. (Confirmed in writing on the council's behalf.)
Please respond with a confirmed date.
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As requested - please respond with a confirmed date.
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As above - please confirm the date as to when this work will start. This is the 3rd request that is being ignored.
This was highlighted over 11 months ago (15th Jan 2024) & is causing significant damage to properties & is of a risk to the general public due to negligence on behalf of Bromley Council. (Confirmed in writing on the council's behalf.)
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Thank you for your comments. Please accept our apologies for the delays. The works raised to remove regrowth from the Lime have been taken off our incumbent contractor and issued to a third party contractor who is making progress working through the backlog of works. We envisage that the third party contractor will undertake the works soon.
Posted by Bromley Council
at 10:49, Tue 24 December 2024
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Thank you for your reply.
Please note that 'soon' is not specific & has no specific time frame - we are requesting a month / date / time.
Please confirm this - we are approaching 12months of chasing. This is negligence on the councils behalf.
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The 3rd party contractor will have a schedule of works - please confirm where this tree is listed.
Reply is required by the 2nd Jan.
Thank you
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Please reply to the above to confirm a date. Thank you.
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Thank you for your comments. The works are with the contractor who will schedule them into be completed. I am sorry it is not possible to give individual time frames for individual jobs given the physical volume of works raised each day.
Posted by Bromley Council
at 11:30, Friday 10 January 2025
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Thanks for your reply - however, there must be a schedule of works & or priority list.
Please update us as we have now reached 12 months of chasing / reporting (originally filed on the 15th January 2024 as above.) & a rapidly deteriorating situation. (Filling gutters, a squirrel infestation that is a health & safety risk, and damage to the roof) as well as the general public.
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Thank you for your comments. The works have been chased up again with the contractor who will prioritise their completion.
Posted by Bromley Council
at 13:39, Friday 31 January 2025
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Thanks for the reply - but my question is as follows:
'is the photo above & attached, the start of the work / pollarding of this tree'?
It appears that the tarmac & roots are being addressed, but want to ensure that the full tree is being considered given that we have been requesting this for 12 months.
Please can you confirm the following? 1 - Is this the start of the work? 2 - What is this work tackling? 3 - How has this been prioritised?
Many thanks
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Thank you for your comments. Tree works are prioritised according to the risks posed and dead and dangerous tree's will always take precedence over routine maintenance to remove regrowth, it is not to say they are less important but they are prioritised differently. I am sorry we do not give time frames for individual jobs given the physical volume of works raised each day. The contractor has the works and will arrange for a team to undertake them as a priority.
Posted by Bromley Council
at 11:14, Friday 7 February 2025
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The contractor attended on Monday, but appears they haven't carried out the works in full, I assume they will be returning to complete the job? The canopy is still very large and in need of cutting back further, the branches overhanging the adjacent building are still present causing the owner continued issues as per their comments before, and lower branches at face level haven't been cut back. Please could you confirm when they will returning to complete the job they were contracted to carry out.
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Appropriate action has been taken to resolve the issue.
Posted by Bromley Council
at 10:22, Monday 17 February 2025
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Hello,
This has not been fixed as per the above comment. The branches are still overhanging the neighbouring property meaning that rodent infestations will continue (as has been detailed above), as well as lower branches at face level not being cut back. Photo attached.
The contractor also confirmed that they would be returning to complete the works when spoken to last week.
Please can you reopen and request the contractor return ASAP as this issue has now been ongoing for over a year.
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Please can somebody get back to us on the above ASAP?
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Thank you for the comment, I have demanded the crew return ASAP to complete the works.
Posted by Bromley Council
at 20:12, Sunday 23 February 2025
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Please can we get an update on ths ASAP and change the status of the job back from Fixed to Open?
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Thank you for the update, the contractor has been asked to return. They will book this in ASAP.
Posted by Bromley Council
at 07:29, Wednesday 12 March 2025
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Hello,
Please can you provide an update? Also, the status is still 'fixed', please change this to open as the work is not yet complete?
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Please note that I have raised a FOI request this morning regarding the contractor/s & their suitability for this job.
We will continue to escalate this until this is resolved.
I would be interested to know if you have paid the full invoice as this job has not been completed in full.
Thank you.
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This has been reassigned to a new contractor, the previous contractor failed and has been removed.
Posted by Bromley Council
at 07:23, Monday 31 March 2025
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Please can you confirm who the new contractor is? Please, as requested multiple times - remove 'fixed' from the status of this? We have been chasing & trying to resolve for over 13 months now, which is beyond appalling.
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We can not give out the contractors name at this time, this is due to contractor change.
Posted by Bromley Council
at 20:29, Monday 31 March 2025
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As requested over 4 times - please remove 'fixed' from this case & change to open given that this is not complete.
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Contractor to finish work.
Posted by Bromley Council
at 07:26, Thursday 3 April 2025
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Hello, please can you provide an update on this? Is there an ETA when this work will be completed?
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Thank you for the comment, this is now with our new contractor, they have been asked to attend to the tree ASAP.
Posted by Bromley Council
at 07:36, Wednesday 7 May 2025
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Please can you confirm a date? This has already been reviewed by the team. Plesse reinstate the case to open and not closed. We are now approaching almost 18 months of chasing this - and the tree is sitting on top of the roof we have paid significant money to repair.
Please please please - urgently help.
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As previously stated, this is with our contractor who have been asked to book this in ASAP.
Posted by Bromley Council
at 08:56, Tuesday 20 May 2025
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I will contact them today myself and ask given that the council seem utterly incapable of anything to support this case.
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The contractor has this booked in for the 30th of May
Posted by Bromley Council
at 09:09, Wednesday 21 May 2025
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