Overgrown

Updates

• Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

  State changed to: In progress

  Posted by Bromley Council at 21:55, Fri 10 May 2024

• Further works are necessary to resolve the issue and have been scheduled for action.

  Posted by Bromley Council at 09:51, Fri 24 May 2024

• We are continuing to investigate and working to resolve this report

  Posted by Bromley Council at 09:54, Fri 24 May 2024

• Our contractor has been notified to take the appropriate action.

  Posted by Bromley Council at 12:55, Fri 31 May 2024

• Appropriate action has been taken to resolve the issue.

  State changed to: Fixed

  Posted by Bromley Council at 17:58, Mon 3 June 2024

• No action has been taken to trim the trees.

  Posted anonymously at 13:55, Tue 4 June 2024

• Thank you for your comments. According to our records the contractor has undertaken works. A site visit is organised to investigate which you will be updated afterwards.

  State changed to: In progress

  Posted by Bromley Council at 11:15, Mon 17 June 2024

• Resident has called with regards to this reported hedge, this has still not been pruned. At 2am this morning, there was a break in attempt through the locked drive, the resident suspects they were trying to steal a motorbike. The residents were disturbed and seen this out the window and the thief's ran away, but due to the height and large nature of the hedge, they couldn't see the get away car. this would of been picked up on cctv if the hedge was pruned. Please could we have a update as to when the investigation on the site will happen, as this is now a safety issue.

  Posted anonymously at 10:21, Fri 28 June 2024

• Resident has phoned again as still no update or action taken if this could be chased up

  Posted anonymously at 11:27, Mon 8 July 2024

• Thank you for your comments. The works raised where to lift trees touching boundary fence, which a site visit is organised to investigate works undertaken which you will be updated afterwards. Please note as outlined in our Tree Management Strategy (tree-management-strategy-2023-to-2027 (bromley.gov.uk)

  The Council will not remove or prune trees where requests are based on the following issues:

  • Branches overhanging properties. Residents have the right to exercise their right under common law to prune back branches to their property boundary, with all arising disposed of by the resident. Pruning should be carried out following discussion with one of the Council’s Tree Officers and completed to the standard set out in BS3998:2010 Tree Work

  State changed to: Investigating

  Posted by Bromley Council at 14:31, Fri 12 July 2024

• Update please.

  Posted anonymously at 15:05, Fri 26 July 2024

• Thank you for your comments. A site visit is organised to inspect works undertaken which you will be updated afterwards.

  Posted by Bromley Council at 11:40, Fri 9 August 2024

• Please update on this matter.

  Posted anonymously at 07:10, Thu 5 September 2024

• We are continuing to investigate, thank you for your patience.

  Posted by Bromley Council at 10:28, Wed 18 September 2024

• Our contractor has been notified to take the appropriate action.

  State changed to: In progress

  Posted by Bromley Council at 12:00, Fri 20 September 2024

• Thank you for your comments. As above in line with the tree strategy we do not prune trees thought to be overly large or overhanging customers boundary. However it is noted that the contractor has not carried out the works raised for this enquiry to specification which the contract has been issued a service omission and due to return to site to rectify works raised.

  Posted by Bromley Council at 12:02, Fri 20 September 2024

• Thank you for your patience whilst we work to resolve your enquiry.

  Posted by Bromley Council at 16:04, Wed 30 October 2024

• Thank you for your continued patience whilst we work to resolve your enquiry.

  Posted by Bromley Council at 14:07, Mon 4 November 2024

• Can I please have an update?

  Posted anonymously at 16:50, Tue 3 December 2024

• Please accept our apologies. The rectification of the uncompleted works has been chased up with the contractor who will prioritise their completion. Thank you for your patience.

  Posted by Bromley Council at 10:47, Wed 18 December 2024

• Can I please have an update?

  Posted anonymously at 07:27, Saturday 11 January 2025

• Thank you for your comments. The contractor has just been chased up again and will prioritise the rectification of uncompleted works.

  Posted by Bromley Council at 13:05, Friday 24 January 2025

• The contractor has been chased up again this morning and will prioritise the rectification of the works to lift the tree's off the boundary fence. As noted above in line with the Bromley Tree Management strategy, we do not cut boundary overhang or prune/remove trees because they are perceived to overly large or too tall. Thank you for your continued patience.

  Posted by Bromley Council at 09:43, Monday 3 March 2025

• Thanks for the update. The contractors were out a few weeks back and trimmed all the trees back. They didn’t sort the height but I was told that wouldn’t happen. I think this is all done now. I don’t think there is more they can do. Maybe they didn’t log it as done?!?

  State changed to: Fixed

  Posted anonymously at 11:20, Monday 3 March 2025

• Thanks for the update, the service failure is now closed.

  Posted by Bromley Council at 13:49, Tuesday 11 March 2025

• Appropriate action has been taken to resolve the issue.

  Posted by Bromley Council at 13:49, Tuesday 11 March 2025