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Large mound on road outside our house.

Reported via mobile in the Road Defect category anonymously at 11:09, Tuesday 10 September 2024

Sent to Bromley Council 1 minute later. FixMyStreet ref: 6456707.

This problem was first reported at the end of July, ref; 6294017. Area had tarmac put over it without finding out the cause of the problem and it appeared again within a few days. Again reported this and yellow barrier put around area approximately 3weeks ago. On calling again I was told it was a Thames Water problem. After contacting Thames Water I was told they did indeed investigate but there is no leak, it is therefore Bromley Council to investigate and repair. Could you kindly update me on what is happening as it makes entrance to my house quite difficult and dangerous.

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Updates

  • Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

    State changed to: In progress

    Posted by Bromley Council at 11:10, Tuesday 10 September 2024

  • Thank you for contacting The London Borough of Bromley regarding the damaged carriageway outside 83. This type of damage is usually connected with a water leak. As you know Thames Water have inspected and cannot find any leak at this location. We have now raised a job for our contractor to investigate. this will be carried out shortly.

    Posted by Bromley Council at 17:38, Tuesday 10 September 2024

  • Our contractor has been notified to take the appropriate action.

    Posted by Bromley Council at 18:13, Tuesday 10 September 2024

  • Thames Water have now taken responsibility for the leak under their ref: 00775084

    Posted by Bromley Council at 12:13, Thursday 12 September 2024

  • We have investigated this report and believe no further action is required at this time. This may be as the issue was assessed to be below our investigatory levels or may not have been present when the area was attended. If this problem persists, please provide further comments to the report, any additional information about the issue or it's location can assist us in any future attendance.

    State changed to: No further action

    Posted by Bromley Council at 12:16, Thursday 12 September 2024

  • Further works are necessary to resolve the issue and have been scheduled for action.

    State changed to: In progress

    Posted by Bromley Council at 06:53, Friday 13 September 2024

  • Thames Water will be attending on their ref: 00775084

    Posted by Bromley Council at 10:57, Tuesday 24 September 2024

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