Utilities cover in pavement destroyed

Updates

• Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

  State changed to: In progress

  Posted by Bromley Council at 11:32, Wednesday 21 May 2025

• This has been referred to Virgin Media to attend urgently. Thank you for brining this to our attention.

  Posted by Bromley Council at 06:51, Thursday 22 May 2025

• We have investigated the report issue and have made contact with the report originator and/or a subsequent commenter to outline further details. This report is now closed on FixMyStreet.

  State changed to: Closed

  Posted by Bromley Council at 10:38, Thursday 22 May 2025

• zoom

  No sign of Virgin Media although I'm not sure they know what urgent means. I've added a cone but the plywood remains a hazard to pedestrians, whoever is responsible for dealing with the broken cover.

  State changed to: Open

  Posted anonymously at 15:20, Tuesday 27 May 2025

• zoom

  No sign of Virgin Media although I'm not sure they know what urgent means. I've added a cone but the plywood remains a hazard to pedestrians, whoever is responsible for dealing with the broken cover.

  State changed to: Open

  Posted anonymously at 15:20, Tuesday 27 May 2025

• I have just spoken to a Virgin Media chap who was working on a nearby installation and he confirmed the damaged cover's owner is BT not Virgin Media. Would you now contact them as the lump of plywood has been covering the hole for nearly two weeks.

  Posted anonymously at 12:14, Monday 2 June 2025

• Reported directly to Openreach/BT in the absence of any updates from Bromley Council

  Posted anonymously at 11:49, Wednesday 4 June 2025

• BT can only replace their cover. The photo is a temporary make safe by them until replacement has been carried out.

  Posted by Bromley Council at 12:08, Wednesday 4 June 2025

• Please read what's already been said before leaving incorrect information. As previously notified the plywood was placed there by the driver of the vehicle that damaged the cover and is itself a hazard for pedestrians. As has also been said, VM never attended as requested by Bromley and BT/Openreach say they will attend this afternoon only after I contacted them, not Bromley.

  Posted anonymously at 13:47, Wednesday 4 June 2025

• zoom

  Openreach attended within a couple of hours and have erected safety fencing around the collapsed manhole cover.

  Posted anonymously at 15:22, Wednesday 4 June 2025

• British Telecom have taken over responsibility for this site. Bromley Council can not repair utility sevices.

  Posted by Bromley Council at 19:16, Monday

• We have investigated this report and believe no further action is required at this time. This may be as the issue was assessed to be below our investigatory levels or may not have been present when the area was attended. If this problem persists, please provide further comments to the report, any additional information about the issue or it's location can assist us in any future attendance.

  State changed to: No further action

  Posted by Bromley Council at 19:19, Monday