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Water leak

Reported via mobile in the Pavement Defect category anonymously at 08:58, Thursday 26 March 2026

Sent to Bromley Council less than a minute later. FixMyStreet ref: 9189635.

Photo of this report zoom

This is our water meter outside our house. We reported it on 9th March (when the weather dried up and we noticed the leak, but it would have been there before but due to all the rain it wasn’t noticed), Thames water were waiting for Bromley Council to permit works, which I think has now been scheduled for 13-15th April, but why is it such a long wait and also after the Easter holidays when it will cause much more disruption?! So much water being wasted and I hope this won’t be logged as our water usage! Also why will it take 3 days? This is a leak caused by Thames water themselves when they came to fit a new meter a month ago, didn’t fit the new meter, and left it like this.

Updates

  • Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

    State changed to: In progress

    Posted by Bromley Council at 08:59, Thursday 26 March 2026

  • We have investigated this report and assessed the issue to be the responsibility of Thames Water. We have therefore referred the enquiry to Thames Water. Issues with Thames Water infrastructure can be reported directly to Thames Water via: https://www.thameswater.co.uk/ help/ report-a-problem

    State changed to: third party responsibility

    Posted by Bromley Council at 13:44, Thursday 26 March 2026

  • Thank you for your report of the water leak this has been passed to Thames water to investigate and carry out a repair.

    State changed to: In progress

    Posted by Bromley Council at 13:45, Thursday 26 March 2026

  • Thames Water finished fixing the leak at 10.50am this morning (13th April), so it now just needs to be re-instated. Who does that please? Temp lights on a very busy road which is now for no reason, as the work is complete and just needs to be re-instated. Everything takes so long and it just causes so much extra back log traffic, unneccesarily. thanks

    Posted anonymously at 12:05, Monday 13 April 2026

  • The works have now been completed, site has been reinstated and all traffic management has been removed.

    State changed to: Closed

    Posted by Bromley Council at 18:03, Tuesday 14 April 2026

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