Tree roots now causing damage to property and lifting pavement making it dangerous for the elderly to walk, also now impacted services such as cable tv broadband and water as well as property

Updates

• Thank you for your report, this is now being investigated. Information on our services and the timeframes we aim to respond in can be found: http://www.bromley.gov.uk/ fixservices

  State changed to: In progress

  Posted by Bromley Council at 08:33, Tuesday 9 June 2026

• Slight uplift to the footway where indicated due to public tree roots does not by default make it unsafe for pedestrian use as, having been inspected, is the case, here and no further action will be taken in respect of this. This report will be referred to the Tree Dept. in regard to the private front wall mentioned.

  Posted by Bromley Council at 13:19, Wednesday 10 June 2026

• Any request for compensation relating to an issue on a Bromley maintained highway or from a Bromley maintained asset (including Council-maintained trees) must be processed via an insurance claim process. Bromley currently have a shared Insurance Service with Sutton Council and an online claim form can be completed and submitted via Sutton's website: https://www.sutton.gov.uk/ info/ 200436/ customer_services/ 1146/ insurance_service/ 2
  

  State changed to: Internal referral

  Posted by Bromley Council at 11:45, Monday 15 June 2026

• Thank you for your enquiry. If a member of the public believes a Council-maintained tree is causing (or has caused) damage, then they will need to complete a claim form.

  LBB currently have a shared Insurance service with London Borough of Sutton Council. An online claim form can be completed and submitted via Sutton’s website: https://www.sutton.gov.uk/ info/ 200436/ customer_services/ 1146/ insurance_service/ 2

  The claimant should carefully read the full extent of the information required when making a direct claim against the Council. The claimant may also wish to contact their own homeowner’s insurance for advice and guidance.

  All the issues stated must be documented and will be reviewed as per the insurance process.

  Once Sutton has reviewed the claim, a report may be sent to Bromley Council for any necessary actions to be taken depending on their findings.

  State changed to: Closed

  Posted by Bromley Council at 11:46, Monday 15 June 2026

• Thank you for using FixMyStreet to report your concerns to Bromley.

  Posted by Bromley Council at 09:14, Tuesday 16 June 2026